Terms and conditions

TERMS AND CONDITIONS

  1. Subscription Fee
  • Each member shall pay a one-off non-refundable subscription fee of UGX 10,000, which shall become due and payable upon expiry of the selected saving period.
  • No withdrawal shall be permitted where the available balance is below UGX 10,000. And that the said subscription fee shall be retained by the SACCO as part of membership Obligations.

 

  1. Renewal of Account
  • The member’s account shall automatically renew upon expiry of the selected saving period on the same terms and conditions unless the member notifies customer care in writing or through approved digital channels or contacting customer care on Telephone Number 0200244100 prior to expiry.
  • Upon fully completing the first saving period, a member may request a change of the saving period.

 

  1. Registration on Wezimbe Platform
  • Registration on the Wezimbe Platform shall only be effected upon full completion, submission, and verification of the application form, duly signed by the member, and confirmation that the member has read and understood all the terms and conditions.
  • The SACCO shall designate the registered phone number as the account number on the Wezimbe Platform and onboard the member.
  • The member shall dial *185*5*9# to create a four (4) digit Wezimbe PIN. Once the PIN is created, registration shall be complete and the member may commence saving.
  • The Wezimbe PIN shall only be used for withdrawals upon maturity and for balance inquiries.
  • Management reserves absolute discretion to approve or decline registration.
  • The Airtel Money PIN shall only be used by the member When depositing money on the SACCO Account.

 

  1. Deposit and Withdrawal Charges
  • All deposits shall attract a service charge of UGX 250 per transaction. Withdrawals between UGX 5,000 and UGX 500,000 shall attract a charge of UGX 1,000, while withdrawals above UGX 500,000 shall attract a Charge of UGX 2,000.
  • The SACCO reserves the right to revise charges upon reasonable notice to members.
  • A member shall only be able to make a successful withdraw once the opted saving period has lapsed/ matured.

 

  1. Customer Care

Members may contact customer care for inquiries, complaints, or clarifications through telephone number 0200244100 or other officially designated communication channels.

 

  1. Account Statements
  • The SACCO shall provide account statements upon request. Members shall promptly report any discrepancies.
  • Failure to notify the SACCO within reasonable time shall be deemed acceptance of the statement.

 

  1. Account Closure
  • An account may be closed upon written request by the member or at the discretion of the SACCO in cases of inactivity, breach of regulations, fraud, or regulatory requirements.
  • Any outstanding obligations must be settled prior to closure.

 

  1. Disclosure of Information

The SACCO may disclose member information to regulators, affiliates, service providers, or authorities where required by law or for legitimate operational purposes, subject to confidentiality obligations.

 

  1. Contractual Capacity

The member warrants that he or she has full legal capacity to enter into this agreement and undertakes to notify the SACCO of any change in such capacity.

 

 

  1. Other Services and Products
  • The SACCO may provide digital, mobile, and related financial services subject to applicable security procedures.
  • Members are responsible for safeguarding access credentials.

 

  1. Termination of Agreement
  • The SACCO may terminate this agreement where a member engages in fraud, misrepresentation, or material breach.
  • Termination shall not prejudice accrued rights and obligations.

 

  1. General Provisions
  • These terms may be amended upon reasonable notice. Continued use of services shall constitute acceptance of any amendments. Failure to enforce any provision shall not constitute waiver.

 

  1. Governing Law

This agreement shall be governed by and construed in accordance with the laws of the Republic of Uganda.

 

DECLARATION

I declare that the information provided herein is true and correct. I confirm that I have read, understood, and agreed to be bound by these Terms and Conditions.

 

Applicant Name: _______________________                               

 

Signature: _____________________________ Date: _________________              

 

 

FOR OFFICIAL USE ONLY

    

Branch/office: ___________________________________________

Application approved by: __________________________________

Signature: ______________________________________________                                     

Account Opened By: ______________________________________                          

Authorized By:    _________________________________________                            

Account Opening Date:  ___________________________________